What We Collect and Why It Matters
When you open an account, we collect the details you provide — name, contact information, and payment method identifiers such as your bKash or Nagad wallet number. We also record transactional data each time you deposit via Rocket or withdraw to Nagad, because payment processors require
-
1
it for verification and fraud prevention. Device and session data — your browser type, IP address, and the pages you visit — help us keep the account environment stable and detect unusual access patterns. We do not sell your personal data to third parties. Data shared
-
2
with payment partners like bKash and Nagad is limited to what those processors need to complete your transaction. Retention periods vary by data type: transaction records are kept as long as regulatory obligations require, while session logs are cleared on a shorter cycle. You can request
-
3
a copy of the data we hold on your account, ask us to correct inaccuracies, or raise a deletion request through our support channel. Whether a specific request can be fully honoured depends on applicable local law and the region in which your account is registered.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.